To earn your trust, we promise that, on Sofitel.com and on the Accorhotels websites, we will do everything we can to make the reservation process secure and to protect your personal information.
YOUR PERSONAL INFORMATION
Collecting the information
You are asked to provide us with personal information in the following instances: when you register on our site, subscribe to our site newsletter, or take part in a contest when you take part in a survey or if you contact us with a question or a problem.
Use of the information
Your personal information is used solely to complete and guarantee reservations you make on our site to simplify browsing and making reservations on our sites (recognition) and to provide the best service possible for our administrative management and internal marketing analysis to inform you by e-mail, if you have so agreed when registering on our site, of our special offers and promotions, news about our site, and\to reserve the special advantages you are entitled to. Your personal information will, under no circumstances, be transmitted to a third party; it will remain exclusively reserved to internal use.
Modification of information
In conformance with Article 34 of the law on "Informatique et Libertés" (Computer Technology and Freedom), you have the right to access, modify, rectify and delete data pertaining to you.
To exercise that right, please contact:
Direction Générale Internet Accor
110 avenue de France
75210 Paris Cedex 13
For more information on this law, you may visit the CNIL website.
When you visit our websites, a persistent cookie (a small text file) is created and saved on your computer's hard drive. The cookie makes it possible to recognize you when you visit our site so that we can improve and personalize your online experience.
We also collect technical information on your computer each time you open a page during your visit to our sites. This information includes your IP (Internet Protocol) address, the operating system used, the type of browser, and a Web site address of reference, if need be. We collect this information to improve the quality of your visit to our site and do not sell or transfer this information to third parties.
We use a Web site analytics tool called Xiti which provides a set of data and tracks how visitors use our site. When you visit our site, we create cookies to record and receive non personally identifiable information concerning your searches on the site. The Xiti tool enables us to improve your online experience and make our site more user friendly. It is never used to collect personal information pertaining to you and is never compared with your user profile if you are registered on our site.
Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the ""Help"" section on your browser toolbar to find out how to set your preferences regarding cookies. However, you may not be able to use certain features on our site if you choose not to accept cookies.
If you sign up on our site to receive our newsletters, we send you information by e-mail that we think will be of interest to you. To better meet your needs, we monitor the number of clicks on the hyperlinks in the newsletters. The agent who manages our newsletter mailings is not allowed to use any personal information that may be collected.
If you no longer wish to receive our newsletters, you can unsubscribe at any time by clicking on the link provided at the end of the newsletter.
If you are registered on our site, you can unsubscribe at any time by modifying your personal data after entering your User ID.
To guarantee your security and ensure greater confidentiality, our Web site uses SSL encryption software (126 bits). Your bank account details and any other information you input when filling in different forms are automatically encrypted and protected during transmission over the network.
SSL automatically encrypts the information you input before it is transmitted over the network. The information can only be decrypted by using a unique key once it has arrived on our server. Developed by Netscape, SSL is the most widely used and successful secure transaction system today.
In order to offer you the best tool possible, we will continue to monitor and analyze future security systems, which will be implemented as soon as they are developed.
To use this system, you simply need to verify that your browser is compatible (in general, version 3 and better). You do this by checking if you see one of these icons either at the lower left of your screen (for Netscape) or the lower right (for Microsoft Internet Explorer).
OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We loathe spam as much as you do!
- We will never sell, rent or otherwise distribute or make public your personal information
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
EU General Data Protection Regulation 2018 (GDPR)
PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
SITE VISITATION TRACKING
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third party data processor ( see section below ).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
Should you choose to add a comment to any posts that we have published on blog sites, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website.
Your comments and it's associated personal data will remain on this site until we see fit to either
- remove the comment or
- remove the blog post. Should you wish to have the comment and it's associated personal data deleted, please email us using the email address that you commented with.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
CONTACT FORMS AND EMAIL LINKS
Should you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section below . Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) . Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Benchmark who provide us with email marketing services. We consider Benchmark to be a third party data processor ( see section below). The email address that you submit will not be stored within this website's own database or in any of our internal computer systems.
Your email address will remain within Benchmark's database for as long as we continue to use Benchmark's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining email newsletter.
THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above .
ESSENTIAL COOKIES AND SIMILAR TECHNOLOGIES
These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allows a navigation experience that is consistent and optimal to user's network speed and choice of device.
ANALYTICS COOKIES AND SIMILAR TECHNOLOGIES
These collect information about your use of our websites and apps, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level.
TRACKING, ADVERTISING COOKIES AND SIMILAR TECHNOLOGIES
We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based your previous web browsing activity. Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks.
We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.